Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected as part of ordering, though they are processed securely by our payment partners.

For corporate clients, we may also collect additional business information such as company registration details, preferred delivery times, and budget guidelines to better tailor our services to your needs.

Our site automatically gathers certain technical data when you browse it, including your IP address, browser type, device information, and navigation patterns. This helps us improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal information to understand market trends and improve our operations. For example, we may analyze which arrangements are popular in different seasons to better prepare inventory.

With your explicit permission, we may share information about seasonal offerings, promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We partner with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with tax rules, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost importance and implement multiple protective measures. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is restricted to employees who need it for their roles. Our team receives ongoing training on privacy practices and data handling.

Payment details are handled through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—the data is processed by certified payment providers specializing in secure transactions.

While we employ strong security measures, no system is completely immune to risk. We continuously monitor and update our protections to address evolving threats and maintain high standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request a copy of what we hold, ask for corrections to inaccurate data, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep information only as long as necessary for business purposes and legal obligations. Order records are retained for accounting and warranty needs, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use the site. Cookies are small files stored on your device that remember your preferences and enable certain site features.

Essential cookies are necessary for proper site function, enabling basic navigation and access to secure areas. These cookies do not collect personal data and are enabled by default when you use the site.

We employ analytics cookies to learn how visitors interact with the site. This helps us identify popular content, optimize performance, and improve user experience. The information is aggregated and does not identify individuals.

You can adjust cookie settings in your browser. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If PulpPressProse undergoes significant changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, your information would be either securely transferred to a successor entity with appropriate privacy safeguards or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or via a notice on our site before they take effect.

Minor updates for clarity or administrative reasons may be made without advance notice. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and handling customer data. Our practices reflect evolving privacy standards in United Kingdom's digital economy.